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Your Rights and Our Commitments Under Malaysian Law

This page sets out the legal basis on which jommenang96 operates for accounts in Malaysia — covering your rights, our data practices, account terms and how to reach us when something needs clarification.

Account TermsData & Privacy PolicyUser RightsJurisdiction-Dependent AccessContact Procedures
jommenang96 Your Rights and Our Commitments Under Malaysian Law
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies and Account Retention

We collect only the data needed to operate your account — name, contact details, payment identifiers and transaction history. Data linked to Touch 'n Go eWallet, Boost or GrabPay transactions is stored in line with the data retention rules applicable in Malaysia. You have the right to request a copy of your data, ask us to correct inaccuracies or request deletion where no legal retention obligation prevents it.

Cookie Policy We use session and analytics cookies to keep your login active and measure page performance. You can manage cookie preferences through your browser settings at any time.
Data Retention Account and transaction records are kept for the period required by applicable law. Once that period lapses and your account is closed, personal data is deleted from active systems.
Account Security Login is protected by OTP verification sent to your registered mobile number. SSL encryption covers all data in transit between your device and our servers.
Your Data Rights Request a copy, correction or deletion of your personal data by contacting us through live chat or email. We will confirm receipt and respond within the timeframe required by law.
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, want to exercise a data right or need clarification on account eligibility in your jurisdiction, our support team handles legal queries through the channels below. Responses to formal policy requests may take longer than general account queries — we aim to acknowledge within one business day.

Live Chat Available through your account dashboard for general legal questions, account eligibility queries and term clarification. Check the chat icon after logging in.
Email Support For formal data requests, account dispute notices or written confirmation of policy decisions, submit via the email address listed in our contact section.
Account Help Centre Policy documents, term updates and data-request forms are accessible directly inside your account settings under the Help section.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data handling and legal eligibility. If your question is not covered here, reach us through live chat or the account Help section.

Access and eligibility depend on the laws of your jurisdiction. Where you reside in a region where local law permits use, these terms apply in full. We do not override local legal requirements.

Yes. Submit a data access request via email or live chat. We will verify your identity first, then provide a summary of the personal data linked to your account within the legally required timeframe.

Transaction references from Touch 'n Go eWallet, GrabPay or Boost are stored as part of your account history. They are subject to our retention policy and may be requested during any account dispute or verification process.

We retain transaction and identity records for the period required by applicable law after account closure. Once that period ends, active personal data is removed from our systems.

We notify you of material updates by email to your registered address or via a notice in your account dashboard. Continuing to use your account after notification means you accept the revised terms.

Raise a formal dispute through our email support channel. Include your account ID and a clear description of the issue. We acknowledge formal disputes within one business day and escalate where needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.